{"id":3959,"date":"2022-01-26T06:41:57","date_gmt":"2022-01-26T06:41:57","guid":{"rendered":"https:\/\/www.teamly.com\/blog\/?p=3959"},"modified":"2024-04-30T14:01:08","modified_gmt":"2024-04-30T14:01:08","slug":"dynamic-pricing-algorithms","status":"publish","type":"post","link":"https:\/\/www.teamly.com\/blog\/dynamic-pricing-algorithms\/","title":{"rendered":"Maximizing Profits: Why Dynamic Pricing Algorithms Are Here To Stay"},"content":{"rendered":"<p>Well-implemented dynamic pricing algorithms have the potential to increase your profits by double-figure percentages. The bigger the company and the more products, the bigger the impact.<\/p>\n<p>Recent technological advances have made dynamic pricing more accessible and, therefore, more widely deployed than ever before. But it\u2019s not without risks. As much as these strategies can boost revenue and profits, dynamic pricing algorithms can also stain your reputation, alienate customers and cut down your market share.<\/p>\n<p>In this article we explore everything about pricing algorithms, from how they work and the rewards of successful implementation, to different pricing strategies and the potential risks. It\u2019s a lucrative and controversial approach\u2014whether or not to take the gamble will be up to you.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3965\" src=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/History-of-dynamic-pricing-algorithms.png\" alt=\"History of dynamic pricing algorithms\" width=\"860\" height=\"396\" srcset=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/History-of-dynamic-pricing-algorithms.png 860w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/History-of-dynamic-pricing-algorithms-300x138.png 300w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/History-of-dynamic-pricing-algorithms-768x354.png 768w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"history_of_dynamic_pricing_algorithms\"><\/span>History of dynamic pricing algorithms<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>It wasn\u2019t so long ago that universally fixed prices were a novel concept. For most of human history, transactions have been a combination of haggling and inventing prices on the spot\u2014if there was an advantage to be taken, good business people took it!<\/p>\n<p>But gradually the world became a much smaller place. Stable and global currencies emerged, consistent and precise manufacturing grew and most industries introduced prices that were fixed, regardless of circumstances and customers. This remains the dominant pricing strategy for most companies today.<\/p>\n<p>However, despite that, we\u2019re all still familiar with dynamic pricing. Consider air travel and hotel bookings: everyone knows that the price you see right now is always subject to change. That\u2019s why we try to book flights far in advance, before the cheaper seats get booked up. By the same token, some vacationers wait until the last minute, hoping that airlines or hotels will drop cut-throat prices to fill voids\u2014looking to get something rather than nothing.<\/p>\n<p>Variable pricing has been a mainstay in these areas for decades. What\u2019s changed is the technology and the number of players in the game. Amazon is known to adjust product prices (across millions of items) multiple times per hour. More famously, Uber (and other ride-sharing services) use dynamic pricing strategies which can make the price of trips absolutely unpredictable; Uber\u2019s \u201csurge\u201d pricing has been known to fly up 500% or higher during peak demand.<\/p>\n<p>What we\u2019re seeing now is an adoption of algorithmic pricing across the broader retail and services industries. To name a few types of business now employing dynamic pricing:<\/p>\n<ul>\n<li>Online retailers<\/li>\n<li>Insurers<\/li>\n<li>Used car dealers<\/li>\n<li>Car rental<\/li>\n<li>Utility firms<\/li>\n<li>Pay-per-click marketers<\/li>\n<\/ul>\n<p>While this strategically occasionally comes under fire\u2014for example when Uber\u2019s algorithms <a href=\"https:\/\/www.cnbc.com\/2016\/09\/18\/uber-hammered-by-price-gouging-accusations-during-nycs-explosion.html\" target=\"_blank\" rel=\"noopener\">skyrocket prices<\/a> during crisis events\u2014it\u2019s impossible to deny that, implemented carefully, dynamic pricing algorithms work.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3966\" src=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Benefits-of-dynamic-pricing-over-traditional-pricing.png\" alt=\"Benefits of dynamic pricing over traditional pricing\" width=\"860\" height=\"396\" srcset=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Benefits-of-dynamic-pricing-over-traditional-pricing.png 860w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Benefits-of-dynamic-pricing-over-traditional-pricing-300x138.png 300w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Benefits-of-dynamic-pricing-over-traditional-pricing-768x354.png 768w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"benefits_of_dynamic_pricing_over_traditional_pricing\"><\/span>Benefits of dynamic pricing over traditional pricing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3>Maximizing profits<\/h3>\n<p>The foundational goal of dynamic pricing is to increase a company\u2019s gross profit compared to manual pricing. An extremely basic example might be a retailer that sells IT equipment. It\u2019s currently selling its computer keyboards at $25; the pricing algorithms find that today, the company\u2019s biggest competitor is selling the same keyboard at $35. Your product is automatically repriced at $30, increasing your margin while allowing the customer to save money compared to the competition.<\/p>\n<p>For larger companies, these sorts of micro-adjustments can happen frequently across thousands of products. With advanced algorithms, these changes can be substantial and arise from less-tangible sources. For example, if the new release of Lonely Planet says Iceland is the best vacation country in the world, the algorithms pick up on this buzz and increase the cost of flights to Iceland accordingly.<\/p>\n<p>This ability to consider explicit and implicit dependencies is a key factor behind the power of dynamic pricing. Dynamic pricing allows businesses to simultaneously capture sales they would otherwise miss (for example, by lowering prices during low-demand) and increase margins.<\/p>\n<h3>Understanding consumer behaviors<\/h3>\n<p>\u201cPrice fairness\u201d is at the core of customer loyalty. If a company uses dynamic pricing to create \u201cunfair\u201d prices or is seen to be extorting customers (for example, when retailers blew up the price of soap and hand sanitizer in the middle of 2020) it reflects horrendously on the brand.<\/p>\n<p>By taking an omnichannel approach to pricing with dynamic algorithms, companies can understand what\u2019s driving customers, what their concerns or motivations are, what their perceptions are and much more by assessing various touch points simultaneously. Powerful algorithms can consolidate all of this data along with market data to build optimum pricing\u2014and then push these prices to thousands or millions of SKUs simultaneously and as frequently as needed.<\/p>\n<p>This allows companies to deliver optimum prices for both profit and for managing the customer\u2019s perception of the brand.<\/p>\n<p>Companies delivering top-class omnichannel experiences also align regional online prices with those offered in brick-and-mortar stores, demonstrating a consistent value that many brands struggle to maintain. Leveraging this increase in consumer understanding can improve customer trust and satisfaction while still leveraging the financial benefits of dynamic algorithms.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3967\" src=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/How-does-dynamic-pricing-work.png\" alt=\"How does dynamic pricing work\" width=\"860\" height=\"396\" srcset=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/How-does-dynamic-pricing-work.png 860w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/How-does-dynamic-pricing-work-300x138.png 300w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/How-does-dynamic-pricing-work-768x354.png 768w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"how_does_dynamic_pricing_work\"><\/span>How does dynamic pricing work?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>The goal of dynamic pricing is to provide the most profitable price for all your products, based on a wide range of factors, in real-time.<\/p>\n<p>Dynamic pricing algorithms are generally powered by machine learning and artificial intelligence technologies. While these are hugely complex, we can say that these technologies ingest massive amounts of data and use it to calculate the best possible price. This data starts with historical sales &amp; demand data for every SKU, and extends to everything from pricing factors (like procurement costs, competitor prices, marketing spend, and demand cannibalization) to non-pricing factors such as global events or trending opinions.<\/p>\n<p>And these algorithms are working 24 hours a day, sometimes updating prices multiple times per hour across millions of SKUs. Clearly it\u2019s a task that would be impossible (or at least prohibitively expensive and far less effective) with a manual team.<\/p>\n<h3>Examples of dynamic pricing strategies<\/h3>\n<h4>Time-Based<\/h4>\n<p>While most of us don\u2019t think about it in these terms, time-based pricing is becoming more and more prevalent in western society. As a rule, this correlates with demand. With ride-sharing for example, the prices are always highest during commuting hours or when bars are closing.<\/p>\n<p>Used cars are famously most expensive at the start of the month, but get progressively cheaper as dealers try to clear stock before the next month. With dynamic pricing, a dealership might actually increase the price of certain vehicles late in the month if they\u2019re seeing a spike in search demand, for example. Many utilities companies have recently introduced time-based dynamic pricing using <a href=\"https:\/\/encord.com\/blog\/active-learning-machine-learning-guide\/\" target=\"_blank\" rel=\"noopener\">active learning machine learning<\/a> algorithms, such as offering cheaper tariffs overnight when grid activity is low.<\/p>\n<h4>Segment-Based (or \u201cPrice Discrimination\u201d)<\/h4>\n<p>This is where businesses sell the same products at different prices, using different channels. We see this all the time with products sold through third parties and it\u2019s increasingly managed by dynamic algorithms which suggest prices based on the wide range of factors mentioned above.<\/p>\n<p>For example, grocery items with the exact same branding and contents will regularly cost more at premium supermarkets than budget ones. The reason is simply that shoppers at the premium supermarket are generally happy to pay the higher price\u2014so why not leverage that?<\/p>\n<h4>Market-Based<\/h4>\n<p>Market-based pricing is when prices change in accordance with market conditions. For example:<\/p>\n<ul>\n<li>When lots of people need taxis, taxi fares increase<\/li>\n<li>When there\u2019s fresh and continuous snowfall, ski resorts get more expensive<\/li>\n<li>When there\u2019s a product shortage, prices per unit will increase<\/li>\n<\/ul>\n<p>This is easily the most controversial form of dynamic pricing and it\u2019s something businesses need to be very vigilant about. There has been significant outcry in recent years as customers feel extorted by a brand\u2019s pursuit of profit. However, it is known to be extremely effective at maximizing revenue and is, therefore, extremely profitable.<\/p>\n<p>That said, some industries have adopted market-based pricing with very little objection. For example, we know that as seats book up on flights, the remaining fares get more expensive. Last-minute hotel bookings are usually more expensive than those booked months in advance.<\/p>\n<p>Businesses are still figuring out how to effectively adopt this practice without backlash from customers. Those who figure it out are likely to reap fantastic rewards compared to rival businesses with fixed, static pricing.<\/p>\n<h3>Does dynamic pricing improve over time?<\/h3>\n<p>In theory your dynamic pricing model should continue to improve (i.e. becoming more effective) over time; such is the nature of machine learning technology. Every calculation, price adjustment and sale can become input data for future price setting.<\/p>\n<p>While this will require some input from a human user (for example, confirming which price adjustments have been successful) the vast majority of learning is built-in to the algorithm. This improvement will be especially pronounced for businesses that don\u2019t start with a large volume of historical data, such as startups or recently digitally-transformed companies.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3968\" src=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Winning-strategy-for-dynamic-pricing.png\" alt=\"Winning strategy for dynamic pricing\" width=\"860\" height=\"396\" srcset=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Winning-strategy-for-dynamic-pricing.png 860w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Winning-strategy-for-dynamic-pricing-300x138.png 300w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Winning-strategy-for-dynamic-pricing-768x354.png 768w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"build_a_winning_strategy_for_dynamic_pricing\"><\/span>Build a winning strategy for dynamic pricing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>It\u2019s important to remember that even though we talk about \u201coptimal\u201d pricing, this is still a completely subjective idea. All the work these algorithms do is about finding the highest price <em>that customers will accept without negative consequences.<\/em><\/p>\n<p>For example, if you were to suddenly hike your prices to capitalize on a catastrophic event, the moral outrage and reputational hit could be titanic. Controlled experimentation is a necessity. By testing prices on small subsections of prices, companies can get invaluable feedback on how much and why customers value their products. By assessing customer responses to price changes, we can learn what works, what doesn\u2019t, and what makes our customers tick.<\/p>\n<p>The findings from these pricing tests can then be collated and formed into company best practices for dynamic pricing. This could include setting price limits or changes to the algorithms themselves, to help find that customer-profit balance.<\/p>\n<p>It is logical, therefore, that companies also monitor their algorithms constantly. We recommend creating a new <a href=\"https:\/\/www.teamly.com\/blog\/kpi-guide\/\">KPI<\/a> which monitors the outputs from your algorithms. Part of this is ensuring that your price changes (i.e. increases) never tip the scales of customer loyalty too far\u2014damaged customer loyalty can take a long time to repair, if it\u2019s possible at all.<\/p>\n<p>Over time, your company will learn what kind of price changes are most effective\u2014not just in terms of profit, but customer satisfaction. Companies need to fully understand why customers shop with them, and their perception of the brand, and enable price changes which back up this reputation. This might mean explaining some price rises in your communications, or refraining from increasing prices over certain limits.<\/p>\n<p>Patience is key. As we\u2019re about to discuss, the results of rushing your due diligence, or giving an uncontrolled algorithm immediate control over all your pricing, can be catastrophic. Sloppy automated pricing once saw a biology textbook on Amazon reach a shelf price of $24 million\u2014while this ended up being amusing, such problems can wreak havoc on sales and customer loyalty.<\/p>\n<p>So encourage your organization to stay patient, enjoy any quick wins that crop up, but to keep their eyes on the long-term payoff.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3969\" src=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/The-risks-of-algorithmic-pricing.png\" alt=\"The risks of algorithmic pricing\" width=\"860\" height=\"396\" srcset=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/The-risks-of-algorithmic-pricing.png 860w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/The-risks-of-algorithmic-pricing-300x138.png 300w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/The-risks-of-algorithmic-pricing-768x354.png 768w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"the_risks_of_algorithmic_pricing\"><\/span>The risks of algorithmic pricing<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>We\u2019ve alluded to potential after effects on poorly handled dynamic pricing, but this is so serious that we\u2019re going to explore several likely outcomes in more detail.<\/p>\n<h3>Exploitation damages customer loyalty<\/h3>\n<p>By far the biggest risk with automated pricing is turning customers against your brand. This happens in two dominant ways:<\/p>\n<ol>\n<li>Reckless \u201csurge\u201d pricing (i.e. market-based pricing)<\/li>\n<li>Frequent and unpredictable price changes<\/li>\n<\/ol>\n<p>During a mass shooting event in Seattle in 2020, Uber\u2019s algorithm jacked prices up 500% in response to the huge demand as people desperately fled the area. While this could be put down to an unfortunate mishap, Uber and its peers have continuously come under fire for raising fares to 200-300% of the \u201cnormal\u201d rate. But we don\u2019t complain when airlines increase their prices due to demand, right?<\/p>\n<p>The primary difference is psychological\u2014when we see Uber increase its prices during high demand, it feels exploitative. Greedy. There is a very good chance that Uber\u2019s biggest problem here isn\u2019t the use of surge pricing itself (which we know works in other industries) but how it is communicated.<\/p>\n<p>Here are 2 things Uber could do differently to bring price changes in-line with its brand principles and keep customers on side:<\/p>\n<ol>\n<li>Give a good reason for increased prices\n<p>\u2014Uber could state on its app that during extremely busy periods (for example during commuter traffic) rides are much slower. Surge pricing is applied in order for drivers to earn a respectable wage despite making fewer journeys per hour.That\u2019s a compelling message. Perhaps Uber could come up with other emotionally-resonant explanations for other circumstances where surges are applied.<\/p>\n<p>However, what the company currently says is this: <em>\u201cIn these cases of very high demand, prices may increase to help ensure that those who need a driver can get one.\u201d<\/em><\/p>\n<p>This message is shocking. They\u2019re saying that because it\u2019s busy, they\u2019re going to charge more money so that there\u2019s always cars available\u2026so the wealthy can always get a ride? For a company that launched itself as an affordable alternative, this stance makes price surges a significant negative, rather than a necessary evil.<\/li>\n<li>Make \u201cnormal\u201d prices \u201clow demand rates\u201d\n<p>\u2014Another option is to reposition their market-based price changes. Instead of using terminology like \u201csurge pricing\u201d, they could position their average prices as good deals since there\u2019s low demand. Then when demand peaks, the company applies its \u201cusual\u201d rates.The messaging here would need to be improved, but we\u2019ve seen this simple strategy of repackaging your offers work for other businesses.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-3970\" src=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Uncontrolled-pricing.png\" alt=\"Uncontrolled pricing\" width=\"860\" height=\"396\" srcset=\"https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Uncontrolled-pricing.png 860w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Uncontrolled-pricing-300x138.png 300w, https:\/\/www.teamly.com\/blog\/wp-content\/uploads\/2022\/01\/Uncontrolled-pricing-768x354.png 768w\" sizes=\"auto, (max-width: 706px) 89vw, (max-width: 767px) 82vw, 740px\" \/><\/p>\n<h3>Uncontrolled pricing<\/h3>\n<p>We already discussed that in the early adoption stages, it\u2019s essential to have humans approve pricing suggestions and to work slowly, testing continuously to ensure your pricing doesn\u2019t alienate customers. But once dynamic pricing is in full swing for a large company, there should still be a team dedicated to monitoring and controlling the algorithm.<\/p>\n<p>One of the biggest reasons is that computers can\u2019t (yet) account for the human psychology of pricing. When prices come down purely to the 1s and 0s, the computer will find the \u201coptimal\u201d price\u2026but for whom?<\/p>\n<p>They\u2019ll identify the price that is most fitting based on a huge range of factors, but sometimes a human being is required to say \u201cNo, this price won\u2019t work for our customers.\u201d To say that the risk is too high or the price is simply unfair; there is a moral element which must be considered when applying dynamic algorithms.<\/p>\n<div style=\"background-color: #eaeffc;\">\n<h2><span class=\"ez-toc-section\" id=\"conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Dynamic pricing algorithms have the potential to transform the profitability of your company. When managed effectively, you can increase margins and squeeze extra revenue out of every transaction without reducing the overall number of sales. Even better, strategically lowering prices can capture sales which would have otherwise passed by.<\/p>\n<p>However, we now know that this is a double-edged sword. It is much easier to let dynamic pricing algorithms wreak havoc than to control them. That\u2019s why, when implementing any kind of dynamic pricing strategy, you must pay close attention to the psychological human element and make sure the algorithms don\u2019t spiral out of control and produce crazy numbers.<\/p>\n<p>It\u2019s a lot to manage. However, we are living in an era of unprecedented global competition. Businesses need to eek out every single advantage they have, and dynamic pricing might just be the biggest competitive advantage of the last decade.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Well-implemented dynamic pricing algorithms have the potential to increase your profits by double-figure percentages. The bigger the company and the more products, the bigger the impact. Recent technological advances have made dynamic pricing more accessible and, therefore, more widely deployed than ever before. But it\u2019s not without risks. As much as these strategies can boost &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.teamly.com\/blog\/dynamic-pricing-algorithms\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Maximizing Profits: Why Dynamic Pricing Algorithms Are Here To Stay&#8221;<\/span><\/a><\/p>\n","protected":false},"author":17,"featured_media":3963,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"class_list":["post-3959","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-best-practices"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Dynamic Pricing Algorithms: Maximize Profits with Pricing Algorithms<\/title>\n<meta name=\"description\" content=\"Well-implemented dynamic pricing algorithms have the potential to increase your profits by double-figure percentages. 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